Balanced Bridge Funding on LinkedIn: Las Vegas restaurants file class action lawsuit against Uber Eats (2024)

Over the years, the restaurant owner has persistently requested DoorDash to address the issue of a fraudulent listing.DoorDash's initial response: Silence.It took the intervention of a journalist for DoorDash to finally acknowledge the problem.Their canned response? "DoorDash has no tolerance for fraud, continually monitoring our platform to prevent, detect, and take action against fraudulent behavior. We have swiftly removed the fraudulent post."This scenario highlights a common issue with large corporations: they often disregard individual concerns until public scrutiny forces them to respond with pre-packaged statements. Someone should buy a dictionary for the DoorDash PR team so they can check the definition of the word "swiftly."https://lnkd.in/gZ4e_2rw

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If a system works for no one, shouldn't someone create a better way? 🤔 We did! Let us show you how you can meet guests' demand for convenience while making money and treating drivers well. It's a win-win-win.The Washington Post reports that though delivery is popular, the current 3rd-party model isn't working. They report it doesn't work:🙍♀️ For the guest - who is paying top dollar for cold/old food without knowing who is getting all those dollars🛵 For the driver - who is able to complete very few deliveries per hour due to deadheads and wait times and as a result, doesn't make much per hour🍔 For the restaurant - who pays out 20-30% of the check to the platformhttps://lnkd.in/gwgVeWsd

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Change the colour filters on a photo and that well-done burger suddenly looks under 🍔Scary and sad to see the lengths customers go to in order to get a refund on that DoorDash, Uber Eats, or Deliveroo order. These costs add up for both platforms and restaurants.It's important to remember that behind every delivery order are hardworking restaurant owners, staff, and delivery personnel who strive to provide the best service possible. Falsifying images not only harms their bottomline but also undermines the trust and integrity of the entire food delivery ecosystem.Fake food pics for fake refunds are not cool. If you have a genuine issue with your order, reach out to customer service. Don't be part of the problem, be part of the solution!💬 Restaurant, share your thoughts on future of takeaway refunds in the comments

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A recent incident in Melbourne has ignited concerns among food lovers and service providers alike. A DoorDash delivery allegedly arrived with a pizza that appeared half-tampered. The restaurant confirmed it wasn't sent that way, highlighting the risks of third-party delivery services. The Solution? DeliveryDomain! Why trust your brand's reputation with third-party services when you can OWN it?✅ Customer Trust: By managing your own delivery, you ensure that food goes directly from the kitchen to the customer without any unforeseen hiccups.✅ Brand Integrity: No tampering, and no loss of quality. The food that leaves your kitchen is the food that arrives at the customer's doorstep.✅ Profit Retention: By cutting out the middleman, your business keeps more of the profit. That's a win for you and a win for the customer who often faces extra charges with third-party services.✅ Complete Control: Get insights on every step of the delivery process. Ensure that your customers get the best service, always!Recent incidents remind us of the risks associated with third-party delivery services. Why gamble with your reputation? DeliveryDomain empowers restaurants to manage their own delivery services, ensuring trust, integrity, and profitability. Thoughts? Have you experienced any issues with third-party delivery services? Let's discuss! 👇https://lnkd.in/g_Etx6vA #foodtech #fooddelivery #restaurant #ditchthirdpartydelivery

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This Forida senate bill creating trouble for Restaurant’s third party delivery companies! This article stuck out to me as Florida is looking to tighten regulations on 3rd party restaurant delivery services. One piece of this proposed law allows the restaurants to have direct communication with the customers, which is interesting as up to now the data and client communication has been strictly held by the delivery platform. Do you see something like this Florida bill as something that would be beneficial for Indian Restaurants businesses too? #restaurantmarketing #restaurantindustry #bingage #RestaurantAssociationhttps://lnkd.in/dpTK2maT?

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McDonald’s is broken 😠 Went to McDonalds yesterday. Usually the ice cream machine is broken but this time the whole drive thru was out of service so told on the speaker to go in. Then I just sat waiting for the order for ages whilst I watch all the uber eats and just eat guys coming in queuing to collect their delivery orders. It’s interesting to see how these restaurants have adapted to the introduction of outsourced delivery solutions. Because whilst it may not have been their intention, two things have happened.1. The service has been dehumanised, with technology replacing the human interaction. This means that if you have been waiting a long time for your order and go to enquire at the counter, this is now your first human interaction with the restaurant. Previously you would have already had a conversation with someone to place your order and pay your bill, the person at the till is aware of you and how long you have been waiting etc. With this initial interaction no longer taking place, you are reduced to a number on a screen. And when I did politely suggest that my number has been on the screen for sometime, I was told the screen is not working, you have to wait until your number is called! 2. It is no longer fast food. I worked in McDonald’s about 20 years ago and the system made sense. Predictions were made by the kitchen as to how many of each product are needed for busy and quiet periods and the products are prepared in advance. Now although the products that go in the burgers may be cooked and stored, assembly of the finished product is now by order only. The problem with this is that if you order a single drink it can take just as long as if you order an entire meal. The other problem with this change in process is that customer are now competing at the till with food delivery drivers who seem to get priority. Giving them priority does make sense from a business point of view, as they have onward travel after collection during which time the food can go cold, but this has zero benefit for the customer waiting in the restaurant.I personally think the solution is probably for McDonald’s to go down the dark kitchen route and ban the delivery drivers from their restaurants. But maybe this is just another case of an already established company with a loyal customer base being able to make more money by reducing their service offering because everyone will keep going there regardless.Found it interesting enough to reflect on though, what are your thoughts? At least there wasn’t a maniacal legless Ronald McDonald staring at the back of my head the whole time I was waiting which is more than can be said for this poor guy!

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Restaurant owners who rely on online food delivery platforms like Ubereats, Doordash and Menulog face a major problem. The delivery drivers from those food apps often cancel pick ups, arrives late, make multiple drop offs in one trip --- this causes food to turn cold and late deliveries. Customers get angry, ask for refunds and leave negative ratings and reviews. Over time, restaurant delivery sales decreases. However, not many restaurant owners know the fact that food platforms actually give the restaurants an option to use their own delivery drivers. When a restaurant has their own delivery team, they get better control over delivery times and pay only half of the normal commission that food platform charges. Restaurants also get to set and keep the delivery fees that customers pay on the food platforms.#deliverytasker #ubereats #menulog #doordash #foodapps #fooddelivery #restaurantowner #restaurantbusiness #restaurant #onlinefooddelivery

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There is a lesson here for restaurant operators to think through. Read on.https://flip.it/4n-TOf How to Get Money From the Panda Express Settlement This is important because...

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